When we arrived (at 18:30) and were shown to our table the waiter (who i later found out was a manager) stood talking to somebody blocking us from sitting down. Once sat we waited over 15minutes for somebody to take a drinks order, it was hot no one offer water for the table or anything we then waited approximately 15minutes for somebody to take our food order. The starters (3 garlic mushroom starters) arrived at 19:20 this was nice and hot on arrival. The two men in waistcoats spent more time moving furniture around than looking after guests (lifting chairs over my head and where they moved the table to was to tight for the people to sit so they left) We had to grab a waiter’s (a blonde young man) attention to bring water to the table and without speaking to us he just turned around while we were speaking to him and walked off to get it (some hospitality customer service training maybe needed) At 19:55 we had to inquire where our mains were, these were then brought out by a waiter called Charlie (the only person who actually seemed to care and was waiting every table inside and out, he didn’t seem to have a section he was all over and working really hard and deserves recognition) The mains Duck (requested without cherry sauce) - came without vegetables, i had to inquire and they were then brought out, the duck was slightly over cooked and dry (had obviously been sat on a hot plate for a while) Fish tacos (scampi and cod) : didnt come with tartare sauce even-though that is stated on the menu this meal arrived completely cold I showed the manager who sent it back to the kitchen to be warmed up Tex Mex: this was underwhelming as a main course, lacking flavour chicken parmo: was ok but have had better on other occasions We originally planned to have desserts then a few more drinks but decided to leave after the mains We did get some money off the bill as a good will gesture, however this I feel was not enough for the diabolical service we experienced. The front of house staff need training in hospitality Service would run more smoothly if each waiter had their own section so tables were not getting missed It seems on this particular evening the house was over booked and not staggered enough putting pressure on the kitchen and bar staff which resulted in food being sent back and long wait times for both food and drinks. This has been one of the worst services I have ever experienced and will not be recommending this establishment anymore
Tocketts Mill Country Park and Restaurant – Guisborough