So first of all good is fantastic and lovely pub/restaurant, no issues there My issue was we pre booked on a Saturday evening 22nd at 7.30 with our dog. When we got to site 15 mins early I was very abruptly approached by a ladies with glasses, asking if I booked, when I said yes she took my name etc and then turned to me and went "you didn't tell me you had a dog" even though I had booked with the comment "well behaved dog coming too" I was told I needed to take my dog somewhere else if I wanted to eat. So this wasn't the worst thing in the world so we did and came back, when we came back she again kept telling me I didn't book for a dog and didn't have space for a spot with the dog When speaking to another member of staff at the bar she said "these are points I've raised before, to her colleague" which was a bit weird. Then throughout the night I was then told I did infact book with a dog and essentially was lied too to make me think I was wrong, I was then asked by members of staff to make a complaint as this is a normal thing the manager does as she lets none dog people eating, sit in the dog friendly area, essentially taking our table. We don't live local so was a bit of a pain, but not the end of the world to not have the dog, but being lied too and then having a really weird vibe from staff made our night uncomfortable
The Kings Arms – Richmond