Reviews in Shropshire

Awful experience. Started when we got there no one to greet us or show us where to go. Ordered drinks and ordered a cocktail with a sparkler and scratch card as stated on the menu. Received the cocktail but no sparkler or scratch card so made it a very expensive drink. Ordered food at the same time as two other tables next to us (menu sounded lovely) but waited over an hour and still no food other tables next to us had eaten already at this point I went to ask waitress as we had no communication at all from them when one stated she was coming to talk to us and the kitchen had said they had a big table come in that they needed to serve first (despite us being there first and pre booking so they were aware of us) we were offered a discount at this point but still no idea of how long food would take and no real apology as kitchen were saying it was our issue. We decided to leave and elsewhere. Overall very poor experience and would not visit again.

We had a meal here as we stayed in the hotel. The place is nice and the staff were great. I had the rib eye steak which was definitely burnt. I should have said something but didn’t. My fault. My wife had a veg pizza that was really thick and dry. Food was ok but we were a little disappointed.

Excellent!

I have been a customer for 25 years. The decor is lovely. However, my son and I choose this venue for our meals. We don't have the money that we used to have. He has eaten here since he was 18 months. He is now 14. Friday was a big deal to us. We've had alot of trauma in recent times. Hugo's burger was lovely. I had the caesar salad. The sauce was watery. There were no anchovies. The bacon was raw. The lettuce was wet. I only ate the croutons. The chicken was burnt rubber. Disgrace at 13 quid. We stayed for pudding. I didn't eat but Hugo had the brownie. The ice cream was full of ice and clearly watered down. I am very upset and disappointed. We will not be returning.

Having booked a table the day before myself & 2 friends went for lunch. The restaurant was very busy and eventually we were taken to our table which was situated in a back room. The room had very little lighting and was so dark we had to use our phones to read the menu. The room felt like an overflow room with a stack of high chairs and an open door leading to the staff quarters. Half way through our meal a member of staff started to clean and sort out all the cutlery which was so noisy we couldn’t hear ourselves talk over the noise. Despite this the food was excellent but we felt very disappointed about where we had been seated. It took a while for our table to be cleared after we had eaten. When we got up to leave it was a joy to see sunlight and brightness in the main restaurant. Staff were very busy and did their best but we expected more.

Amazing food always just enough choice on the menu to keep everyone happy . Lovely staff always polite and friendly .

Lovely birthday meal

Booked a meal with 4 adults and 2 children. Upon arrival we were the only customers which we didn't mind. Drinks order taken promptly and food order followed shortly after. The starters took about 30mins to arrive which was a long time for what we ordered. The chicken wings were fresh and very good More diners had arrived during this time. There was only one staff member working front of house which delayed food coming from the kitchen due to her having to focus on pouring drinks and taking orders. Mains arrival 45mins later. Food was hot mainly and was okay. Burgers seem to be frozen low quality unfortunately but smoked sausage was relatively flavourful. The mac and cheese lacked flavour and didnt have a great texture l. Desserts had been ordered at the start yet they took another 30mins to arrive which was a long time and we ended up being there for over 2hrs. Staffing needs improving along with the quality of products offered. It wouldn't be difficult to make fresh burgers each day. Overall it was a okay meal with long waits.

We visited on a Bank Holiday Monday when there was also an event on in Ironbridge. Generally the food was very good, however, I was disappointed with the Steak Frites. I knew that the steak would be small (advertised as 4oz), however, it was much smaller - the size if a small child's palm - 5 forks worth. Ordinarily I would have sent it back but we had already waited a very long time. The staff were working very hard but there just wasn't enough of them - there should have been better planning in this regard as we saw lots of people leave, uncleared tables and long delays.

Had a lovely meal on 27th August. Fish in a lovely crispy batter . Hot wings and calamari cooked to perfection.

Food was great But service was poor Forgotten drinks Had I asked to be served

Food was amazing and great value however service was shocking, waited so long for drinks, food and wasn’t even checked on. There was only 2 tables when we arrived and the one table next to us complained that they waited 15 minutes for drinks and over 30 minutes for a dessert order. I went to find a member of staff to ask for some sauce and found what I presume the manager and waitress to be sad down talking whilst people were waiting to be served at the bar. Awful service and awful atmosphere it’s a shame because the food was lovely

What a find.....we enjoyed a lovely meal here and were particularly impressed at the amount of gf options. Deserts were limited on the day which was a shame. Staff friendly and knowledgeable. Outdoor furniture could do with a revamp as seemed a bit tatty but enjoyed it.

Lovely!

We have had Sunday lunches in countless places over the years but this is by far the best lunch ever. Not only great value for money but the service is impeccable and the quality of the food is second to none. We have been twice now, with friends, and will be returning soon

Regular visitors here, very local to us, nice surroundings, nice staff & fabulous food

First visit but we will be back! 2 excellent Sunday Roasts - well cooked and well presented - followed by 2 great desserts Nice ambiance and great service Both my wife and myself enjoy our vegetables al dente which is just as well as some of our dining friends would have not enjoyed them