This was our third visit to this pub, and unfortunately went a bit wrong! I booked online, didn't receive an e-mail confirmation, but the online service says 'don't worry if you don't receive this' we have your booking. We called 4 days before to extend our booking to include a couple of friends if possible, to discover our original booking was not in. However, we then got the new booking sorted over the phone. We turned up on the day, to discover we did have a booking, but not for 5.30 as planned, but 8pm!! Apparently the member of staff who made the booking no longer worked there. After a bit of conversation, we were given a table, however, we heard one of the waitresses talking with another saying we had turned up 2 and a half hours early and had been given a table, so had no idea where they would put the people who were meant to be at that table! The staff were clearly under pressure, there were no starters being served, and it was exceptionally busy. The saving grace for us is the food we did have was fantastic. This visit was a disappointment to us, especially as we had brought other friends and were really recommending it. We are returning to Keswick in November with another couple of friends, and will book this pub again due to the great food, although will certainly ensure I have confirmation of booking beforehand. I only hope the other issues are sorted by then, as in our experience this has been an exception to the normal.
Pheasant Inn – Keswick