Reviews in County Durham

Lovely Sunday lunch as always, staff are all so friendly! Our absolute favourite place

Hi could I have a high chair please Also my son has a milk intolerance Also I would like a beef dinner to take away Thanks

Had an evening meal the food was very nice and good value for money. We will definitely be back.

2 Parmos/Burgers for £20 on Thursdays. Myself & my husband really enjoyed our parmos and our daughter enjoyed her children’s meal. Great value & great quality. Puddings were yummy, too! Staff were really friendly and we’ll definitely be returning mid-week. We’ve previously visited for Sunday carvery which was beautiful & excellent value!

Lovely lunch excellent service food was delicious

Food was amazing, the scotch egg syattwr was the BEST scotch egg I've ever had. Main and dessert were delicious. 3 courses for £19.95 is amazing. Staff were polite and friendly also.

Great service great food the black pudding scotch egg is what brings me here everything I come for a steak was gutted there wasn’t any but settled for the chicken kebab and I wasn’t disappointed and already can’t wait for my next visit we left to happy newly weds this visit was are first date as a married couple

Had Sunday lunch yesterday was beautiful would highly recommend

Enjoyed a delicious tapas meal with great service and atmosphere

We enjoyed a delightful afternoon tea, complemented by some relaxing spa time. The food selection was impressive and freshly prepared. I even managed to take two small boxes of leftovers home. During my visit, I misplaced my watch, but the helpful receptionist assisted in locating it. Overall, it was a thoroughly pleasant experience, and we definitely plan to return

Great food Helpful pleasant staff Nice atmosphere 3 courses for £10 all delicious

We came for my parents wedding anniversary on say 31st August and overall had a lovely time. They were very accommodating to our requests and the food was lovely. However when it came to the Deserts it was a bit of a disaster We had pre ordered our food and the desserts still took about 40 mins to arrive. Some of it was just kids ice cream ! I got given someone else's ice cream and , as above, they just took ages to come out. They said it was because they didn't know what they wanted us to have the sticky toffee pudding with (ice cream etc) but this wa snot an option on the menu otherwise we would have pre ordered what we wanted with it

Been many times in the past and always enjoyed it. Last night I was disappointed as waited 90 minutes for food, with no warning or updates on delays, having to ask for updates twice before receiving food. Both of us had fish, mine was Seabass which looked more like smoked kippers it was that overcooked and dry. Totally ruined a beautiful fish and our night after a long day. We had booked a table for 6.30pm and didn't get food until 8.15pm, which is a disgrace. When asking for updates was given a number of excuses......"it's busy for a Tuesday", "we only have a few chefs", "we didn't expect it tobe this busy". All lies as there were a number of people arrived after us, ate and left. The reality was that our order was forgotten about though excuses were still given. The staff were very apologetic and firstly offered the cost of my meal to be taken off the bill, though when we questioned what about my friend who had also waited 90 minutes they later came back and said we could have 20% off each, barely £7 in total, absolute joke. In the end after further discussion they removed the cost of my main meal (still paying for sides and drink they provided for the wait), though nothing for my friend. Appalled at the food, the wait and the excuses. I will not be returning and after last night will not be recommending.

On the night I ate at the hotel it was akin to Fawlty Towers. Everyone seemed to wait ages for their food. Orders were muddled. Food came but appropriate cutlery did not Dressings, sauces etc were not offered by young staff and incorrect drinks were being delivered. The Hotel Inspector would have had a field day. The youngsters were pleasant but lacked training and real interest in delivering what the patrons would need. One diner ordered pie, after twenty minutes a non pie chicken dish was delivered. The young waiter went away with it and proudly announced he'd found the right person for it. 25 minutes later the guest had to ask when his main course was coming. The nice lady in charge was frequently missing apparently having to run between the kitchen, dining room and reception for some bizarre reason. When I paid the next day two glasses of wine were missing from my bill. I pointed that out and paid the correct amount. Many wouldn't have bothered. The receptionist said they'd been having problems with the tills for ages. Such a shame as the food was okay. However the eating area needs masses of artwork on the walls and better lighting. It had the atmosphere of a care home eating area.

Despite booking and having confirmation we were not expected. Starter of squid was very over Service was slow and we noticed people who had ordered before us were served after us. Service so slow we didn't order pudding. Shame it is usually much better that this!!!

Food was absolutely beautiful, lovely friendly staff, would definitely recommend

Lovely restaurant, great service, food was nice but not great. Risotto and Pasta, smothered in sauce and bland, but still tasty and very passable 4/5