We have been visiting this place for years as a couple or with large parties with our family and friends. We have noticed a lot of new staff and a staggering drop in customer care and service standard on our recent few visits. We can say we will not be returning after our last visit as our table was booked for 7.30 last night (7th October) for our friends surprise 50th by his lovely wife. On arrival we were greeted nicely and to take a seat at the bar, get a drink till our remaining party arrived. We were supposed to have been seated at a nicely decorated table of balloons and party things and on his arrival our friend would have been nicely surprised by us all sat there. That's the first mistake. When our friend arrived his lovely wife who booked the table went to book us in only to be told there was no booking, luckily for us she was speaking to the actual waiter who took her booking. Apologise profusely and proceeded to go to the restaurant to get us a table. On finding us a table, not waiting long we were told a table was ready but no decorations on it which our friend had dropped off earlier to be arranged. So having to wait till that was done by the wife and not the staff as arranged, we were then was seated. That was the second mistake. We were offered popadoms yum yum they came quickly and were enjoyed thank you. A long time passed till our order was taken but eventually a waiter came and took our order. Only 2 starters were asked for and it was mentioned that the starters could come with the mains but in no time at all the starters came but no mains. 3rd mistake. I had to stack the plates and trays from the popadoms as no one was clearing our table of them or empty glasses. 4th mistake. We then waited and waited and waited and guess what waited some more. After an hour we asked what the problem was and with no apology what so ever were told our order would be another 5/10 minutes as they had a very large table that had a massive order that they were just finishing off. And we waited and waited and yes waited some more.5th mistake. The table at the side of us which was a bit bigger had waited and waited and waited too. Half of their party left and eventually they all left and went to McDonald's next door. We spoke to a gentleman on reception who apologised, who spoke to the floor manager in the reastaurant and still we waited and waited. Waiters walking passed us with lots of food but non for us. 6th mistake. We left out table asked for our friends surprise cake and proceeded to the bar where we were offered a free drink as an apology, half of us not drinking as we were driving and they lit the sparklers on the cake. Thanks for that. We left after 3hours having had popadoms and nothing else. So my husband and I and im sure the party we were with will not be going there again or recommending it to anyone. It was just a good job the company we were in was lovely otherwise the evening would have been a total wash out !!!! Never again!!
Indish – Oldham