Waited 2 hours for half of our tables food, to then find out the rest of the food order hadn’t been passed onto the kitchen even though we had asked staff to chase 3 times and were told “It will be with you shortly”. The few meals we did receive we Ok but not worth the wait, lasagne was burnt, chips were not very nice and scampi was sloppy! We appreciate it was a busy evening with the Ironbridge light switch on, but we booked table in advance and actually hour before the event started! Personally I feel the restaurant should prepared for larger than normal orders. Also if it was a technological fault with the device not passing info to the kitchen as one staff member said surely you should come Up with an alternative, even if old school pen and paper cause several orders were missed (as we had seen several families before us also leave because food hadn’t been served!) For a pre-booked meal we were also placed in a dark corner of the music room, very loud music not ideal for 2 small children (which was also made aware of prior to booking as we requested a high chair, which also wasn’t provided u til being asked several times!)
The Malthouse – Telford