Really disappointed… My partner and I wanted to come here for Valentine’s Day (as we have done in previous years) and booked it well in advance to secure a table (weeks before the 14th) … when we rang I specifically asked for a table downstairs and because I had booked it so early in advanced we didn’t think this would be a problem. We arrived quarter to 5 (15 minutes prior to booking time) - we were directed downstairs but then told our table would be upstairs! At this point, there were two tables for two set up and ready to go! I explained that when I booked we only wanted a table downstairs but was told it wasn’t possible! Due to being so disappointed we left the restaurant! I understand the pressures of booking on a busy day, but fail to see why we couldn’t have had one of the free tables that were available at that time - were other people giving preference over us?? Bookings weeks in advanced should have secured us a table where we had requested! Extremely disappointed as the seating area downstairs is a totally different environment to the top! We think twice before booking again on a special occasion!
The Elephant Crossing – Ironbridge