Reviews in Cumbria and Lake District

Booked in on a very busy Saturday evening, but the food didn't take long to come and the staff were very friendly and attentive. The food was absolutely beautiful and we will definitely return.

We had a lovely spa experience and then... On entering the hotel for our prosecco and scones what a fiasco. The tables were all full, we waited for an hour before we were served (we did have comlimentary drinks), we ate in the reception area in the end, just so we could have our food. When the food did arrive, it was lovely. The bar man was fantastic, but rushed off his feet, and he did the best he could in the circumstances. I think the overall organisation of the whole thing was a disaster.

Excellent food, service and lovely staff

Excellent food and service. Every course was delicious finished with a lovely cake for my sons 18th birthday.

Have been to the Pheasant several times before for meals and always enjoyed it there and recommended it to many people. On this occasion our experience was disappointing. We booked for the reopening night 8th Feb. 2023 and arrived for our allotted time and were shown to our reserved table. This table was probably the worst in the whole pub. Firstly I had to move the table and chairs and a large potted plant to be able to sit down so that should have been a warning but at that stage ok. As the night went on though things became more dire. The table was right next to the staff opening into the bar so as things became busier there was a constant stream of staff mulling behind our table. The cutlery, dishes and other items were all located here so it was constantly noisy. Staff were in and out to collect items, pour drinks, answer the busy phone etc. This completely spoiled the ambience and atmosphere of what should have been an enjoyable night out. Our starters were good but the steak pies we had were spoilt and nothing like what we have had on previous visits. The pies arrived on plates completely drowned in the gravy { jus} so much so, that the pie crust had disintegrated into a soggy mess. The rest of the meal was ok but obviously spoilt by the soggy pie. I know we could have said something at the time but it was reopening night and busy and the staff were doing the best to serve everybody. If we ever return we will make sure that we are not sitting in the small back room at the rear of the bar. As we were leaving and walked into the main area it was a different world. Lovely set out, fires burning, light and airy and plenty of space and atmosphere.

Our dining experience let the spa day down. When we arrived there was no one in the dining room, no table reserved for us and we waited 45 minutes before we were eventually seated for our meal. There seemed a real lack of staff and organisation. We then waited a further 20 minutes before we were able to order our meals. When the food came we ordered pudding immediately because this delay had set us back for collecting the kids from school and asked for it to come straight away! It didn’t. We waited a further 15 minutes after our meals for the pudding to come. All in all a disappointing dining experience.

Always a warm welcome and great food.

A 2 night stay to celebrate my Mother’s birthday. We dined in the restaurant both nights. Everything about the place was perfect - the setting was beautiful, the rooms comfortable , food both nights was delicious and the staff were extremely friendly. We particularly enjoyed pre and post dinner drinks on the sofas in front of the fire. It was a perfect stay and will definitely return

A warm and friendly welcome , great food and wine at really great prices . It’s a family favourite for us .

Having been to the Netherwood several times before I have to say for experience, this visit has been the best. Great food, atmosphere and service all second to none. Well done Team Netherwood.

Our visit included an hour and a half in the spa, followed by afternoon tea. We had a lovely relaxing afternoon and thoroughly enjoyed our time

2nd visit to pizzas and bingo . Good standard of food and service. Enjoyed!

Always a great atmosphere and brilliant service. Every staff member has always been incredibly friendly and welcoming. Food great, beer great, staff great. Whats not to like.

Excellent Staff good service, very welcoming and attentive, great food at great prices, will definitely book again next time we visit Carlisle. All four of us so enjoyed the meal.

Lovely afternoon spent at the Burgoyne, being coming here for years and delighted that it's reopened with amazing management and gorgeous food. Sunday roast was delicious!

Great evening! Delicious food and a lovely atmosphere and outstanding wine.

Excellent food & service will certainly return

The majority of the menu can be done gluten free. The food was lovely,great portions and very tasty. Staff were helpful and friendly. Very reasonably priced. Definitely recommend.