Attempted to eat at the Golden Lion today (21/08/11) but after waiting 35 minutes with no starters arriving (after being told the wait was 20 mins) my girlfriend and I had to cancel our order as I had to get to work. As a restaurant manager I cannot understand how it could take so long when there were less than 20 people dining at that time. Furthermore, when inquiring as to how long our food would be I was attended to by a rather blunt barman and received only a token apology from the older lady serving behind the bar. I could have forgiven the wait as just being 'one of those things' if the customer service had been up to scratch but I was made to feel as if everything mention was my fault and if I found my staff dealing with customers in such a way I would be infuriated! If I thought this review would be published I would go into more detail, however as I recall sugarvine does not publish negative reviews (utterly ridiculous) I will leave it at "won't be returning and will never recommend".
The Golden Lion Hotel – Chorley