Reviews in Shropshire

Very slow service. After waiting 20 mins for someone to take our order has to go to the bar to order food for another 20 minute wait. Just everything was dealt with at a very slow pace and spending over 70 pound on a meal was just a bit disappointed with how slow things were

We love our BBQ food and we ordered the Pit Master sharing platter. There was a lot of meat which was a good thing and most of it was cooked to perfection and delicious. Unfortunately the pork ribs where tough and chewy which would indicate not cooked for long enough low and slow.

Had a fantastic night for Octoberfest. The food was absolutely amazing and the service was second to none. We had such a great time and couldn’t recommend it enough.

Came 24th in the evening for a drink after an event in ironbridge. Ended up ordering food to be told they don’t except walk ins and it wasn’t really that busy and the guy at the bar was patronising and sarcastic which annoyed me instantly. So I sat down booked on line for 20 mins time which was easily available !!! Clearly not over run on bookings. Went back to the bar to order and they didn’t have certain things on the menu ( more like they couldn’t be arsed ) staff got faces like wet weekends. Bit disappointing. Also having worked in hospitality walk ins make extra money and being in a really good spot for that, kitchen should be fully stocked for that reason

Excellent food and hospitality. Would highly recommend it

Having noticed the pub when driving by we were caught by its appearance and signage. Once home we reviewed the extensive menu which looked superb with an offering for everyone in our party (9) so we made a reservation for a table for Sunday afternoon. We were greeted by a friendly waitress and showed to our table ordered drinks all going perfectly great start. We were provided with menus although we had already decided prior to what we wished to order and here is we’re it went dramatically downhill. Now we were provided a Sunday lunch menu on arrival to now be told we are sorry we have sold out of all Sunday lunches , slightly disappointed but no problems as the main menu contained more than enough options or so we thought , we were then told that three out of the five pies advertised were unavailable along with around half of the rest of the menu limiting our options further. So we placed our orders for what we could have and ordered some extras including the house salad and onion rings. At this point we are told of a thirty minute wait for food , not to worry we waited. Our order started to arrive which consisted of two orders of the full rack of ribs but we were first served two half racks we raised this with our server who informed us this was an error in the kitchen and we would be served this twice (the ribs though were of a very poor standard and burnt) the rest of the order followed which included the house salad which should be re named the grossly overpriced embarrassing to be served salad , it was pathetic to say the least. We informed the waitress that we were not prepared to pay £4.95 for it and could it be returned in her defence she removed it from the bill and left it with us. The “pie” is actually a slice of pie and the seasonal vegetables consisted of two carrots and a parsnip (they had also ran out of greens). We spoke to the manager and has a refund of 20% of the bill making the final bill come in at £198 including drinks which included a bottle of wine so we found this acceptable. A real shame as the menu and venue is very good but the food or lack of it is a real shame and we personally wouldn’t visit again.

Excellent meal the roast beef meal was probably the best I have ever had.

Very nice Sunday lunch although I would have liked it to be hotter. The service was good and the staff polite. I would recommend

Lovely atmosphere. Great staff, polite & helpful. Food really good. Really recommend.

Lovely meal. Good service. We had to wait a while for our starters to arrive.

Always good value for money, good quality and great service.

This was a second visit. We has recommended it to family. So thought we would experience the same as first visit. Cannot fault service and welcome. But when it came to the food it seemed we had end of service soggy vegetables. My husband and son ordered steak costing £26, it was not of the best quality both saying it seemed as if it had been frozen and not a fresh cut. Mine was missing what was advertised on the menu but 'I couldn't be bothered' to say. Such a shame as I had recommended it.

The food was lovely and the service spot on, very friendly lady serving. Highly recommended.

Couldn’t fault the food or service, five completely empty plates at the end. Staff were both friendly and polite. Only thing is the atmosphere, sound just seems to reverberate through the room so every minor word feels like it travels too far. Other than that I can’t fault the place and will 100% be back soon.

Excellent food excellent service 3rd visit and will keep going back great pub

We went for a meal on Sunday and we ordered a large coke and it had lipstick all over the glass we asked for it to be changed by a member of staff and they said give me a minute they walked past us 5-6 times and we had to ask another member of staff to change it. The food was t great the roast potatoes were cold as well as the vegetables and the chicken was very salty. We only just sat down and we was rushed to order our food by the manager which I thought was very rude

We have been to The Malthouse several times now and usually love the location, atmosphere and food. This time, however, I was disappointed. We ordered the Roast Dinner Pork Sandwich, which is usually accompanied by roast potatoes and pigs in blankets. My son decided to ask for a Yorkshire pudding instead of the pigs in blankets. The server seemed very new, and very unsure, which I have no problem with. Training is a factor in any job. However, even though we were very clear with our order, 2 full Roast Pork Dinners arrived. This was taken back with many apologies, and we waited for an amended meal. It arrived, and my sons order was without the Yorkshire pudding he asked for, the food was pretty lukewarm or cold in places (the roasties). I had to leave half of my sandwich. My son finished his, only because he was starving by then. We were charged full price, despite me mentioning the problems to the waiter...... And the original server looked really upset after the manager had told her off for her error...... All together, we felt pretty awkward and couldn't wait to leave. I'm sure this was a minor blip, and we will be back, it was just a shame, cos we were really looking forward to the meal after a long time being able to find time and money to book.

Beautiful, well presented food, highly recommended. Only issue, if any, is the handdrier in the ladies toilet is very loud so occadionally you feel as if your eating at the airport! But the food and service easily makes up for it!