Reviews in Shropshire

Terrible. Booked table, in advance and due to my wife’s disability had requested a table not near a door/draught and where she would be able to place her leg comfortably. We arrived, 15 mins before our booked time of 19:15, only to be told that the table which had been reserved for us had been given to someone else. The staff member then looked at our booking and stated she could seat us right next to the front door. Obviously we declined, so were placed in ‘the snug’, which was by the archway between the 2 dining areas. I had to use the light of my smartphone to enable us to read the menu as it was so dark in there. We asked if there was any way we could get more light, only to be told we’d have to move, again! At this stage, we had enough and walked out of The Malthouse. We went to ‘Ye Old Robin Hood Inn’ (in Ironbridge) and had an excellent meal there. We have friends who will be visiting Ironbridge and will advise them to steer clear of ‘The Malthouse’.

Yet again another amazing meal and service. Staff polite cheerful and helpful.

Excellent food and service, great value for money. The brownie was amazing too!

No holds barred open and honest review. Booked a table for a family of 6, as a nice treat for Mothers day. Communication via email by the manager, David, was good, as requested our meals were pre-ordered, which I felt was appropriate as it being Mothering Sunday and the pub hardly being a big chain, and such as keeping costs down, which I completely understood. When Sunday arrived, we arrived maybe 25 minutes earlier than scheduled, as anticipated, the pub was very busy, with limited space at the bar, a orderly queue was presented as we waited patiently to order drinks and to inform them of our presence. We was shown to our table, and informed someone would return to collect our drinks order, to which did not happen. I am not privy to being waited on, and am more than capable of ordering drinks at the bar, so for the information to be passed and not complete, maybe set the tone for the rest of the day. Ordered drinks at bar, then continued to wait for over an hour, as staff member after staff member walked past, carrying part orders to tables. I wrongly assumed, as our food had been pre-ordered, there would have been some kind of communication as to how far down the list our food was to being presented to us. After 1 1/2 hour wait, I decided enough time was wasted on trying to provide a nice treat, and settled the drinks bill. No apology was offered by any of the staff members, just a silent submission of the receipt. Shame really, as the food looked delicious, pity we never got the opportunity to try any.

Quality of food and the friendliness of the team has massively improved. On previous visits, I found the food lacking compared to other restaurants and the service was not the warmest. But this visit saw a massive improvement which was fantastic! The only down side was the length of time we were having to wait. Over 3 hrs from booking time to getting the bill. This is reflected in the service score but by no means an indication of the lovely staff. Overall, did enjoy, but perhaps a bit speedier service would make it an all round 10/10.

Lovely roast and great service.

I booked a table in advanced for 1700 on Mother Day for my wife, 2 young children (4 years old and 8 months) and myself. A few days before the special day we were requested to pre order food, I have done this (see the below email thread) to help the experience go smoother and also reduce the pressures on your staff. We have arrived at 1700 prompt and joined the line to speak to the staff at the bar. While waiting it quickly became apparent things weren’t going to plan, there was a few staff rushing here there and everywhere but seemed to be little focus on the areas where the problems were occurring. For example staff members were serving one person in the line and then walking off to do another task and another task rather than being focused on where there was a current issue. We got to the front of the line at 1715 and have spoken to a member of staff, we have advised them of the name of the reservation and that we had preordered food, the member of staff acknowledged this and that we had a preorder. We have had to wait for a few minutes for the table to be cleared as most of the tables still had dishes remaining from previous guests and were then seated. By 1745 there had been no signs of any of our food and we had not been seen by any staff about a delay, I have therefore asked a staff member and been given multiple excuses all in the space of a few sentences. These ranged from “there had been a power cut”, to “a machine in the kitchen had broken” and “they are just very busy”. I was very understanding of this as it was still quite early and they had assured me our order was in the kitchen and being prepared. Throughout this whole time other food was coming out the kitchen so I wasn’t very believing of the “power cut” excuse and also checking the national grid site, there hasn’t been a power cut there for over 6 months! At 1815 there was still no signs of any food and tables that had been seated after us were beginning to get theirs, I have again asked where our food was, I have explained that we have 2 young children who’s bed time was 1900 and I didn’t want them to be late for this. The member of staff has apologised for the wait, taken our name again and walked away. They never returned to give me an update. At 1830 other guests were clearly getting frustrated, one guest had said he has been waiting over 2 hours for his mains and they still hadn’t come out despite later guests receiving theirs. At this point the guest has kicked a chair over the restaurant, my 4 year old daughter, being very tired from an already busy day has found this extremely distressful and scary experience. A member of staff had then come over to us and said she is sorry, they are unable to locate our pre-order. This was clearly a significant issue that should have been identified when we first arrived. We had been assured our food was being prepared in the kitchen, asked multiple times prior and it now appeared we had been lied to on multiple occasions. Due to this, not wanting to keep our children up any longer and having to wait what appeared by the experience of other guests a number of hours between courses a number of hours, we have made the decision to leave. We were not the only table to get up and leave at this point, a number of others did. Never again!

Lovely meal as always

Great Sunday roast. Well cooked, good portions and very tasty. Excellent value for good quality food. Will definitely come again.

We came for mothers day yesterday and the food was delicious, my mum and partner loved the their roast dinner. I had the cauliflower wings to start with, which in comparison to other starters coming out such as the bao Buns seemed a little tight in the way of portion size (3 small cauliflower heads) and then had the chimichurri steak to follow which really wasn't as described... I essentially got a steak salad but I can't knock the steak as it was cooked perfectly and for what we paid it was good value for money.

Excellent Mother’s Day treat. Food beautifully cooked and delicious. Good service and value for money.

Excellent food. Booked a table for 3 but had to change it to 5 this was dealt with very well especially as it was Mothers Day! Went on the Saturday afternoon as we were checking the area, had a coffee and decided to book for dinner. The food was really good, plenty of it, well presented and delicious to boot. We were super happy as the meal we'd had on Friday evening in Whittington was pretty poor. Sunday lunch was great, we all had the roast which again was delicious and plentiful. My only downer would be don't put gravy on the dinner, I don't like gravy all over my meal, for a roast I only ever have it on beef and only on the meat, for me gravy should always be put in a gravy boat so the diner can use the amount they like and which food part it goes over!

Sunday lunch - 30 March 2025 - was to the usual high standards of both food quality and service. Many thanks.

Excellent service and food we will be back

We came Saturday for the bottomless brunch after reading how nice the cocktails were and alot of choice, unfortunately when we arrived we were told they had changed the individual cocktails to pitchers. Had we have known this before hand we would not have booked as we don't like pitchers, feel it ruins the cocktail. The pitcher cocktails didn't taste very nice either to strong or to much juice. We did have a espresso martini made in a glass which was the best drink of the evening. I did also have to go to the bar to ask for another drink as the night went on and it got busier, service got very slow. The food sharer board was great and everything was very tasty. The live band was brilliant and made a good atmosphere. Unfortunately we would not return purely due to the cocktails being in jugs!

Was rather disappointed. We had booked bottomless brunch. Had to wait to be seated and over an hours wait for food to be delivered to table. The drinks did keep coming. Even if one did end up thrown over us when being served at the table! To be honest the quantity of food is disappointing. Fortunately there were four of us so we shared however would say that portion sizes are extremely poor based on the costs. The food itself was tasty just not adequate.

Good service and atmosphere. Disappointing portion size for the Pit Master Feast featuring 1/4 chicken, half a white sausage that wasn’t smoked, 4 tiny baby backed ribs and 1 slice of Texas Brisket, no beans and masses of cheap coleslaw for just under £30.