Reviews in County Durham

Booked into hotel at 3pm Friday 6th August for 1 night. Special occasion -56th wedding anniversary. Was told no space in restaurant so had to book in the bar for 6.15pm. I wanted the pork chop but not with the accompaniments on the menu. I asked for the mash and vegetables. The waitress said this was not possible as she had been warned not to allow any changes because the restaurant was very busy. I reluctantly had the fish & chips as there was nothing else I fancied. I didn't want to have to drive anywhere else after longdrive to hotel. I wasted £17.00. The batter was soggy and not crispy. The fish was tasteless. I expect to be able to order what I want and payforit. I don't expect the hotel to tell me what I am allowed to have. A special occasion ruined.

Lovely food and great service

Really enjoyed our meal at the Prego restaurant, and the staff were really friendly and accommodating, only little niggle...way too many peppercorns in the peppercorn sauce.

Room dusty , big stain on carpet, previous peoples booking form still in room. Evening meal dreadful! Had to send steak back, it was awful! Staff in restaurant, blonde young lady- good, gentlemen rude! Not told about having to carry white card everywhere we went, even tho we had the room key- pointless! Breakfast was the saving grace! Brilliant staff, very friendly and helpful. Breakfast good

Room dusty , big stain on carpet, previous peoples booking form still in room. Evening meal dreadful! Had to send steak back, it was awful! Staff in restaurant, blonde young lady- good, gentlemen rude! Not told about having to carry white card everywhere we went, even tho we had the room key- pointless! Breakfast was the saving grace! Brilliant staff, very friendly and helpful. Breakfast good

We stayed for one night on the DBB including wine deal for a birthday surprise and it was fab. Prego food was delicious and the pudding chef is AMAZING. Staff and service was great and lovely atmosphere.

Great food served by friendly and very helpful staff, would recommend this restaurant .

There was 17 in our party.Everyone enjoyed their meals, and all said the food was very nice and good portions.

Me and my little fur baby had a lovely overnight stay here. We had a table booked in the bistro (bar) and though the menu choice was very limited, I had a really gorgeous piece of fish - cooked to perfection in a lovely light batter. Friendly bar staff and beautiful surroundings.

Staff were great and did best they could with what they had to work with, Whole place, spa included needs some TLC.

The steak my husband had was very dry. The service was not good, the staff seemed a bit disorganised.

Kim Salisbury

Superb meal, plentiful carvery topped up so food is always fresh, one of the best if not the best Sunday lunch we have had. staff excellent, helpful and friendly thanks Laura We will return

We really enjoyed our one night stay - me, my wife and 11 year old twins. Staff were very friendly and could not have been more helpful eg arranging a special dessert for my daughter because the Eton mess she requested had all gone by 9pm The food was fantastic and excellent value for money - we also enjoyed our early morning swim in the leisure suite Overall highly recommended and we will definitely be back - many thanks

Food was excellent. There were 5 of us at the table. We all had potato skins which were really nice. Only problem was not enough garlic mayo which again was excellent. The mains were all different. Kids mac and cheese and nuggets were really nice. Chicken kebab with piri piri sauce. Again amazing and same with the chicken peppercorn. Then the weekend roast. My partner only got parsnips and carrots as veg. No cauli cheese or green veg. We asked for no green beans but didn't get anything else. The waitress said she would look into it but never returned. The desserts were sticky toffee and custard which is the best I've ever had. Apple custard was amazing and 2 kids cakes which were huge for kids. All in all absolutely amazing. Atmosphere was like a friendly village pub vibe which was good to see, vut ine individual did spoil it shouting swear words and then he noticed customers and said whoops

Someone bought us a voucher through buyagift and this is where we chose to go. The hotel and spa needs updating (which I think they’re in the process of), a lot of paint flaking off etc. The food was nice but there wasn’t a lot of choice for lunch, just sandwiches or panini’s, the atmosphere was a bit dull too. There was only us and one other table, could have done with some background music. The treatments were good and the staff were lovely, the hotel just needs updating a bit

The food was absolutely incredible, it was delicious and well presented. The atmosphere was just me and my mum. The dinning room was very nicely set out.

Disappointing food. Advertised as 'delicious two course lunch' so being in a health spa I expected the menu to have healthy starters and main courses. Instead we were handed a menu with a choice of sandwiches and crisps or toasties, paninis with fries or pizza as the first course then we were offered chocolate cake or fruit scone with jam n cream. Not exactly fitting with our expectations. My friend was also lactose free and there was nothing she could have as a second course and was offered another sandwich instead! We won't be going back as it was definitely not value for money. Spa area very dated. Pool cold and there were young children in the pool and sauna n steam room. Not something I expect on an adult relaxing spa day!

We stayed at this hotel for the first time. The food was fantastic as well as the staff. There was plenty of food in both Restaurants and i would recommend this hotel for food and the stay. Well done