Reviews in Shropshire

Well after having written a long email of complaint and them not even having the courtesy to acknowledge my email 2 weeks ago here goes: We booked a table for 2 for 8pm on a Thursday night whilst visiting Telford. The food was lovely and couldn't fault that at all but the front of house staff were appalling. Service wasn't great - forgot one of our drinks then brought the bottle of water without a glass. Didn't have wet wipes or a finger bowl for with the platter of meats. No offer of a dessert or coffee just the bill! They refused to call us a taxi saying they had no taxi numbers when we were having problems getting through to the one number we had, we finally got through and were told there would be a 30 - 45 minute wait. The waitress told us that we would have to leave way before then as they wanted to do the till and clean up (it was about 9.15pm by now) We asked if they were going to throw us out and she said yes!! My husband ordered one last drink so she rudely told him there was no ice as it was last orders. Tried to short change him from a £20 note arguing that he had only given her a ten! He asked her to open the till and there was his £20. No apologies! Whilst he was at the bar the other waitress was hoovering around the tables including the one we were sat at. Toilets were filthy - cobwebs on the walls. Surely in the middle of a world pandemic they should have been clean! Only used them as we didn't know how long we were going to be waiting outside. We promptly left at about 9.40pm as we couldn't stand the atmosphere any longer. No offer to wait for our taxi indoors so we stood outside. In our 40 odd years of eating out never ever have we encountered such rude staff and being made to feel so unwelcome anywhere. After advertising that they serve food until 9.30pm and opening until late then wanting to close so early. They should make their customers aware especially like ourselves having caught a taxi there and needing one to get back. We didn't know the area at all so found it all quite intimidating. I would imagine if you went there early you would probably think it was ok such a shame when the kitchen staff work so hard - one of which did apologise as we were leaving! So no we wouldn't recommend The Swan and neither will we ever revisit. I always thought when you are in hospitality you are supposed to encourage visitors to come and to be pleasant and helpful - costs nothing at all!! Very disappointing :( And luckily our taxi arrived at 9.50pm.

lovely meal,we all enjoyed the 'small dishes' but a bit cramped on the table as there where 5 of us ,15 small tureens not a lot of room !

Excellent service for the entire stay. Although busy, the service was very friendly and quick. Food really good too. In a time where staff shortages are common, these guys didn’t let it show. Top marks.

We had a nice family meal,food was good and the staff friendly and efficient.Havent been in this place for a good few years but would definitely be back for a second visit.

We had a mid week dinner. I had the small plates and the dishes were lovely. However my husband was not too impressed with his ham, egg and chips. The prices seemed a little steep for the quality of the food. We are going out again on the weekend as it was a disappointing meal for his birthday.

Great food and generous portions. Friendly and responsive service. Only wish would be there are more than 2 vegetarian main meals to choose from.

Good food, prompt and friendly service and nice atmosphere despite nearby chaos of road resurfacing of Ironbridge High Street.

Enjoyed a lovely meal, our waitress was great very accommodating with a wonderful smile. Enjoyed the choices on the menu and great value for money. Will definitely go again

always good food, with good service.

Visited the Malthouse a couple of times over the weekend and each time it was very pleasant. The staff were very professional and helpful but also friendly. The food was excellent. Excellent choice on the menu. Well done

The food is great the service was quick

Great location, great food which came promptly. Staff were extremely friendly and anything lacked in experience was more than made up with enthusiasm and genuine care about the customer. We had something missing on the mains which was quickly rectified to our full satisfaction and even received unexpected complementary drinks which was a nice touch. Will definitely be using this restaurant again in the future.

The staff were lovely , The food was very tasty and a great atmosphere

Visited at 6pm on a Friday evening as it was lovely and quiet when we arrived. We were quickly taken to our table and drinks orders were taken. Food order was taken and was no trouble when we asked for a started to come out with the mains. I had the steak and asked for medium to well due to being pregnant. I did have to ask for it to be cooked a little more but again this was no trouble and dealt with straight away. All food was very tasty and worth the money. Maybe more could be added to the menu as it is a little restricted. I did have to approach a member of staff to ask for the bill as we were left waiting for a little bit of time but nothing major.

24/09/2021 - 7.30pm. Unfortunately it wasn’t as expected … I had chicken and rib combo… the chicken hardly had any chicken on the leg , also it was quite dark in the restaurant so not sure it was cooked properly as could see some pink bits of meat - the ribs had so little meat on it but what it did have on was extremely tough to get off… not at all enjoyable. The two friends I was with who came all the way from Kent enjoyed their burgers (thank god). Service was ok … not particularly fast but we were chatting so didn’t really worry about getting served quickly. Waitresses could smile a bit more! Have had afternoon tea there before and it was really nice so expected the evening meal to be the same.

This is our local pub and we visit regularly for meals and drinks. The food is generally very good but the wait time between ordering and receiving food is unacceptable. The menu is reasonable but there always seems to be a number of items not available. This is also the case with drinks. There doesn’t seem to be any consistency with staff, including the chef, and this doesn’t help with standards of service or efficiency. Needs a good shake up and standards raising to bring customers back.

No atmosphere, food not great, girls serving inexperienced, nice enough. Wouldn’t recommend or return. Poor.